Tue 31 Jul 2007
If you’ve ever provided over-the-phone computer support for a computer novice (partner, friend, relative, colleague) , you probably know how frustrating it can be when you spend 5 minutes describing where ‘the button’ is you want the other party to click.
I recently needed to provide remote assistance for someone overseas. The person was running Windows XP and had limited computer knowledge. I found out that they had Hamachi installed and so I used Netmeeting (comes installed with XP) to take control of their mouse and keyboard.
Here are the steps for anyone that wants to provide remote assistance using a secure method. (more…)